1. Home
  2. FAQ
Help Center

ad111 FAQ — All Your Questions Answered in One Place

Opening an account, deposits, withdrawals, bonuses, betting rules — everything you want to know is right here. If you still need help, our support team is available 24/7.

50+
Q&A
8
Category
24/7
Support
Help Categories

What do you need help with?

Click any category below or scroll down to browse the full FAQ.

Account & Registration

Questions about registration, login, password reset, KYC verification, and account management.

Deposits & Withdrawals

Everything you need to know about deposit and withdrawal methods, processing times, limits, and payment options.

Bonuses & Promotions

Terms and conditions for the welcome bonus, cashback, free bets, and VIP offers.

Sports Betting

Questions about odds, bet types, live betting, bet cancellations, and match-related topics.

Live Casino

Game rules, minimum bets, real dealers, and technical issue resolutions.

Mobile App

Information on installing and updating the Android and iOS apps, login issues, and app features.

After joining ad111, many new members have questions — How safe is it to deposit money? How do I claim a bonus? Will I get cashback if I lose a bet? This FAQ page is built to give Bangladesh bettors straightforward answers to all those questions.

Every answer is written in plain English so anyone can follow along easily. Browse the questions organized by category below.

All Questions Account Payment Bonus Betting App

Account & Registration

On the registration page Visit the site and enter your name, mobile number, email, and password. Verify your number with the OTP sent to your phone. Your account will be active in just 3 minutes. Registration is completely free.

No. Each person is allowed only one ad111 account. If multiple accounts are detected, all of them will be permanently closed and all bonuses will be forfeited.

KYC verification is typically required for large withdrawal amounts. You will need to upload a photo of your national ID or passport. This is mandatory to protect the security of your account.

On the Login Page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Verify the OTP to set a new password.

Your registered name cannot be changed after account creation. However, your email and contact details can be updated from Settings. For special name change requests, please contact support.

Deposits & Withdrawals

Deposits can be made via mobile banking, bank transfer, or e-wallet. The minimum deposit amount is very low, and most transactions are processed instantly.

Mobile banking withdrawals are usually completed within 30 minutes to 2 hours. Bank transfers may take 1 to 3 business days. Large withdrawal amounts may be delayed if KYC verification has not been completed.

First, wait 5–10 minutes. If it still hasn't gone through, contact support with your payment reference number. We'll verify and resolve it promptly.

Yes, identity verification may be required for your first withdrawal or for large amounts. This is a security measure to ensure no one can withdraw funds without your authorisation.

Yes, this can cause issues. The name on your withdrawal must match your account. Use your real name when registering and make sure it matches your payment account.

Bonuses & Promotions

After registering, your first deposit will automatically trigger a welcome bonus. To view the bonus amount and terms, Promotions Page Check it out. If you have a promo code, use it at the time of registration.

The Wagering Requirement means you must place a certain amount in bets before you can withdraw bonus funds. For example, 5x means you need to bet five times the bonus amount. Terms vary for each bonus — On the promotions page Details are available.

No. Bonus balance cannot be withdrawn directly. Once the Wagering Requirement is met, your winnings can be withdrawn. If you want to decline a bonus, let support know.

Active members receive a cashback on a portion of their net losses every week. Cashback is credited to your account automatically. The cashback rate varies depending on your VIP level.

Sports Betting & Live Casino

Live betting is available on cricket (IPL, BPL, T20 World Cup), football, badminton, tennis, volleyball, and more. Odds change in real time during a match — so stay sharp.

If a match is abandoned or cancelled, your full stake is generally refunded. For single bets, you get a full refund. For combo bets, the cancelled match is removed and the remaining selections are settled as normal. Learn more Terms and Conditionsis available.

Choose from Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, and many more. Every game features real dealers and HD live streaming, running 24 hours a day on Bangladesh time.

Once a bet is confirmed, it generally cannot be changed. In some cases, you can settle a bet before the match ends using the "Cash Out" feature. If Cash Out is available, it will appear on your bet slip.

Mobile App

Download Page The app is available for both Android and iOS. Android users can download the APK directly, while iOS users can get it from the App Store.

Go to your phone's Settings > Security and enable "Unknown Sources". Then tap the downloaded APK file and install it. Once installation is complete, turn Unknown Sources back off.

Yes, you can log in to both the app and the website using the same mobile number and password. Your balance and betting history stay in sync across both.

Some features may not work on older versions, and there may be security vulnerabilities. It's best to update regularly. Update the app whenever you receive a notification.

Responsible Gaming

Type "SELF EXCLUDE" in Account Settings or the support chat. Self-exclusion is available for a minimum of 6 months up to permanent. Details Responsible Gaming See the page.

Limit decreases take effect immediately. Increasing a limit requires a 24-hour cooling-off period. This policy is intentionally in place for your protection.

Reach out to ad111 Support directly — we're here to help, no judgment. Responsible Gaming The page includes a self-assessment tool, instructions for setting limits, and all available support resources.
24/7 Bengali Support

Didn't find your answer? Talk to us directly.

Most Frequently Asked
Q

Is registration really free?

Q

How Much Do I Need to Deposit to Claim the Welcome Bonus?

Q

How long do withdrawals take?

Q

Where Can I Download the Mobile App?

Q

What should I do if I forget my password?

Get Started Now

Got your answers? Join ad111 now

Register for free, claim your welcome bonus, and enjoy the thrill of cricket, football, and Live Casino.

Free Registration Log In

A secure platform. For users aged 18 and above.

Related Pages
বাংলা